SCI Healthcare Private Limited ("SCI Hospital", "we", "our", or "us") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, process and share personal information when you visit our website, submit an enquiry, request an appointment or communicate with our hospital.
We aim to handle personal information responsibly and in accordance with applicable Indian data protection laws, including the Digital Personal Data Protection Act, 2023 (DPDP Act) and the Digital Personal Data Protection Rules, 2025.
We may collect the following categories of personal information:
We may collect personal information when you:
We may process your personal information for the following purposes:
We do not sell your personal information.
We may share relevant personal information with authorized service providers and other parties where necessary for the purposes explained in this Privacy Policy.
We use Zoho CRM to manage website enquiries, appointment requests, lead information and follow-up activities.
Information submitted through our website may be transferred to and processed through Zoho CRM to help our team organize and manage enquiries and communicate with prospective patients.
We use HubSpot's AI-powered lead management features to assist with managing, organizing, analysing and qualifying website enquiries.
Personal information submitted through our website, including contact details and enquiry information, may be processed through HubSpot's services to support lead management, improve enquiry handling and facilitate communication with prospective patients.
AI-powered features may assist our team in understanding and prioritizing enquiries. AI-generated suggestions or outputs do not replace professional medical advice, diagnosis or treatment decisions. Healthcare decisions remain the responsibility of qualified medical professionals.
We may use authorized third-party service providers for:
Relevant personal information may be shared with authorized doctors, medical professionals and hospital personnel when necessary to respond to enquiries or facilitate healthcare services.
We may disclose personal information when required by applicable law, a court order or a lawful government request.
We take reasonable steps to ensure that service providers handling personal information are subject to appropriate contractual and security requirements.
Our website may use cookies and similar technologies to:
You can manage cookies through your browser settings. Where required, we will obtain consent before using non-essential cookies or tracking technologies.
SCI Healthcare Private Limited takes reasonable steps to protect personal information against unauthorized access, disclosure, alteration, loss or misuse.
We use appropriate technical and organizational safeguards to protect information handled through our website and authorized third-party service providers.
Access to personal information is intended to be limited to authorized personnel who require it for their work.
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, comply with applicable legal requirements and resolve legitimate disputes.
When information is no longer required, we will take appropriate steps to delete or securely dispose of it, subject to applicable legal retention obligations.
Subject to applicable data protection laws, you may have the right to:
To exercise these rights, you may contact us using the details provided in the Contact Us section.
We will handle requests in accordance with applicable legal requirements.
Where we process your personal information based on your consent, you may withdraw that consent at any time by contacting us.
Withdrawing consent will not affect the lawfulness of processing carried out before the withdrawal.
Please note that withdrawal of consent may affect our ability to provide certain services or respond to your requests where the information is necessary for those purposes.
Our healthcare services may involve children and minors.
Where personal information relating to a child is processed, we will follow applicable legal requirements concerning parental or lawful guardian consent and the protection of children's personal information.
If a personal data breach occurs, SCI Healthcare Private Limited will take appropriate steps to investigate, contain and address the incident.
We will provide notifications to affected individuals and relevant authorities in accordance with applicable legal requirements.
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices or content of external websites. Users should review the privacy policies of those websites before sharing personal information.
We may update this Privacy Policy from time to time to reflect changes in our services, website practices or applicable laws.
Any revised policy will be published on this page with an updated revision date.
If you have questions about this Privacy Policy, wish to exercise your data protection rights or want to raise a privacy-related complaint, you can contact us:
Legal Entity: SCI Healthcare Private Limited
Website: https://scihospital.com/
Email: info@scihospital.com
Please include sufficient details about your request so that our team can review and respond appropriately.
